Conditions of use and contracting

Conditions of use and contracting

1. Prior information
2. Offer products. Validity
3. Essential characteristics of the products
4. Prices
5. Product delivery
6. Delivery time
7. Shipping costs
8. Shipping tracking
9. Payment Methods

10. Electronic invoicing
11. Program points
12. Security
13. Right of withdrawal and claims
14. Jurisdiction

1. Prior information

This web page is owned by Jesus Ranedo Ruiz, with NIF 44580005W, with trade name Frutoo and tax address at C/ Sierra de las Nieves. S/N. Edif. Levante. 29730. Rincón de la Victoria (Málaga) España

These Conditions of use and contracting govern the relationship between distance selling Frutoo and the user or customer, according to the legal provisions, in particular, Law 7/1998 of 13 April, on General Conditions of Contract, Law 26/1984, of July 19, General for the Defense of Consumers and Users, Royal Decree 1906/1999 of 17 December 1999, which regulates the Telephone and Electronic Contracting with general conditions, Organic Law 15 / 1999 of December 13, Protection of Personal Data, the Law 7/1996 of January 15 of the Retail Trade and the Law 34/2002 of 11 July, Services of the Information Society and Electronic Commerce.

Frutoo reserves the right to make any changes it deems appropriate, without notice, in the Conditions of use and contracting. Such modifications may be made through their website, for anyway admissible into law and must be complied with during the time they are published on the web and until they are not validly modified other later. However, Frutoo it reserves the right to apply, in certain cases, a Special Conditions of Contract preference to the General Conditions whem deemed appropriate, announcing them in time and form.

The purpose of the website is to advertise and offer products Frutoo, also, you can subscribe to the newsletter to receive offers of those products or general information in the computer industry, which may be of interest.

As a user or customer expressly declares to know, understand and accept the terms of use. Similarly, declares to have legal age and have the legal capacity to act required to access the web site Frutoo and hiring through them.

You do not need to register on the website to be able to buy online. By doing so, you will be able to create and modify your profile, view your order history, download your e-invoice, etc. You will also be able to change your password, as well as other customer data.

Also, Frutoo informed of the possibility of exercising rights of access, cancellation, rectification and opposition by writing to the following email address: info @
Until you tell us otherwise, we understand that your data has not been modified, you agree to notify any change and that we consent to use in order to retain the relationship between the parties.

During the purchase process should be identified with the username and password provided. These data will not be public. You are responsible to treat confidentially and responsibly identity and password obtained registration as a customer, can not transfer them to another.

2. Offer products. Validity

If a product on offer, this will be effective as can be selected and added to the cart.

In compliance with current regulations Frutoo provides information on all the items on sale, their features and prices. However, Frutoo reserves the right to remove, replace or change the products offered through its website, by simply changing the contents thereof. In this way the products offered at any time the web is governed by the Terms of actual valid. Also, the company will have the faculty of stop offering, without notice at any time, access to those products.

3. Essential characteristics of the products

Of the products displayed on the Website are made based on information provided by the suppliers of [nombre_comercial]. The photos or videos relating to products and trade names, trademarks or logos of any kind on the website of [nombre_comercial] are on objects / real products offered for sale in order to give the most accurate information and exact about the product and its features, however, the user has to consider that lack exhaustive. Some products may change slightly in color or format depending on the origin.

In each product sheet you can find information on nutritional value, ingredients, origin, and preferred consumption date.

All products sold are produced following strict quality controls by the manufacturer, and meet all the standards of the European Union.


Each product will be packaged in bulk according to the quantity selected by the customer up to approximately 1kg in weight.

The products are individually packed in heat-sealed PA-PP 85 µm bags.


If you want to divide a product into several quantities, you can indicate it in the "Observations" box when processing the order, right in the last step of the purchase before making payment. The minimum quantity of packaging shall be the initial quantity of the product.


4. Prices

All products indicate the selling price in Euros and include Value Added Tax (VAT). If applicable any other tax, this shall be indicated.

5. Delivery of the product

We are committed to deliver the product in perfect condition in the direction that the Client indicate in the order form. In order to optimize the delivery, thank the customer to indicate a direction in which the shipment can be delivered within the normal working hours.

We are not responsible for errors and additional expenses caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted.

Products purchased will be delivered to the person / company and the address.

If you want to buy a product from a country other than those available, please contact us at and we will contact you to inform you of the procedures to follow.

The acceptance and payment of the order, expressly imply the form of shipping chosen and the cost of such expenses.

Orders will not be PO boxes.

If you have selected a collection point in the Mondial Relay network as your delivery method, it may happen that it is not available at the time of contracting the shipment, so it will be changed to the delivery point closest to the one you have selected.

In any case, we will contact you according to data provided to any incident and doubt.

6. Delivery time

Delivery times are estimates. Therefore, it is possible which vary for logistical reasons or force majeure. In cases of delays in deliveries, he will inform customers when we have knowledge of it. Work day: Monday to friday except public holidays.

Orders received before 12: 00 the preparation is counted on the same day, from 12:00 h the preparation passes the next day.

Each delivery is considered completed from the time when the carrier makes the product available to the Customer, either physically or through their installations, which is achieved through the control system used by the carrier.

In the event that a delay in delivery occurs, this would not generate a right to compensation from Frutoo.

Correos express – Peninsular Spain:

1 day of preparation + 1 transit day = 2 work days

Zeleris - Peninsular Spain:

1 day of preparation + 1 transit day = 2 work days

Point Pack - Peninsular Spain:

1-2 days of preparation + 5 transit days = 6-7 work days (On Christmas dates this service may be delayed).

There are only pack points on the islands of Ibiza, Majorca and Menorca.

Correos Express - Portugal continental:

1 days of preparation + 1 transit days = 2 work days

Correos - Baleares:

1-2 days of preparation + 2-3 transit days = 3-5 work days

Mondal Relay/Punto Pack - France:

1-2 days of preparation + 5 transit days = 6-7 work days

You will receive an email when your order is prepared to select the Point Pack that interests you.

7. Shipping costs

ORDER FROM 50 € SHIPPING COSTS ARE FREE (in the Balearics from 100 €) Shipping costs depending on the destination and mode of shipment hired are:

8. Shipping tracking

Once shipped the product, the order will go to state "order shipped". You can check the shipping tracking number on "My orders".

Here are links to the courier companies. Use the one that corresponds to the type of shipping selected at purchase link:

Correos Express.  Enter the reference number and the destination zip code. CLICK HERE

Zeleris. Enter the reference number (start with R) and the destination zip code.CLICK HERE

Postal Parcel. Enter the reference number. CLICK HERE

Mondial Relay. Punto Pack. Enter the reference number and the destination zip code. CLICK HERE

You will receive an email and a phone call when the package has reached the Punto Pack.

Important: Packages that have not been delivered to the customer will be waiting to be picked up at the corresponding agency. Each agency has stipulated a maximum time to collect the packages. After the maximum time for collection, packages that have not been removed are automatically destroyed. The responsibility of collecting the package is the customer's, therefore the customer is not entitled to compensation by Frutoo for this reason.

9. Payment Methods

Customer agrees to pay when placing the order. Payment can be made during the confirmation of purchase, either through credit card or Paypal. You can also pay by bank transfer, for which you will be provided with the necessary bank details to make it.

Finally you can pay cash on delivery, for we will contact the customer to check all data. Will cancel orders that are not confirmed or the amount of the products is lower than the shipping cost.

Orders may be cancelled if they are not confirmed or if the amount of the products is less than the cost of delivery.

The initial price listed on the website for each of the products offered will be added fees payment method selected in the case there. These committees will be shown during the process.

9. Electronic invoicing

By using the service you agree to receive the invoice in electronic format (pdf). If you are registered you can download it from your customer area. If you have not registered on the website and you wish to receive the invoice, you must expressly request it to pedidos @

11. Points Program

With each purchase in Frutoo will accumulate points redeemable for discounts on their next purchase. Every 2 purchase equivalent to 1 point. Points will be calculated on the taxable amount of the products purchased. Every 17 points is about 1 € discount. THIS EQUATES TO A 3% DISCOUNT EXTRA FOR YOUR NEXT PURCHASE.

You can check your accumulated points here.

The points expire at 6 months.

12. Security

We have the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the customer's computer and the Web site.
Once the data is entered, the bank will validate your credit card, and shall recover. At this time the order will be effective, and its process and shipping will begin.

Our system of credit card payment is 3D Secure.

What is 3D Secure / CES (Secure Electronic Commerce)?

In a normal payment through Internet without 3D Secure / CES, the payer only has to enter data in the card (number, expiration date, holder and CVV / CVC).
And in a payment with 3D Secure / CES, after entering the data that are on the card, the payer is redirected to the website of the payer bank that has the card, where the bank will ask a second personal identification validation.

This second validation is different for each bank (depending on each bank), and basically consists of a pin, a code by SMS or the like ... information that is not present in the card itself, to thereby ensure that the payer is actual cardholder is actually making the payment so known to him, and that is not a fraud attempt by someone who had stolen the card.

This can generate a percentage of people can not pay with the 3D Secure protocol / ESC to not have your card enabled for it (clarifying that enable 3D Secure / CES for a card is free forever, and all banks can do, some do it  very quickly even with a simple request by phone).

13. Right of withdrawal and claims

Being food products and manufactured according to customer specifications (Bulk sale), there is no possibility of withdrawal (Law 3/2014, of March 27, Article 103).

The Customer must check the condition of the package in front of the carrier when delivering the product, indicating the delivery note any anomaly that could be detected in the products are packed. It is necessary to keep the packaging while handling any claim.

The client must review the products and check their status. In the case of a product that is not in good condition, it must notify it within 2 calendar days of receiving the order. We will contact you as soon as possible to solve it. Once this period has elapsed, the customer is responsible for the good preservation of the product.

Conservation recommendations:

- Dehydrated products absorb ambient humidity, so it is advisable to store in the refrigerator using hermetic containers, preferably glass

- Natural products without preservatives follow their maturation process in a more perceptible way than those with preservatives, which may cause changes in color and texture over time. This cannot be avoided, this is how nature works.

- The preferred consumption date does not indicate a guarantee of preservation of the product until that date or a period in which the product does not expire. Conservation depends on the means used by the customer to protect the product from ambient humidity and light.

- It is recommended that the storage temperature does not exceed 25 degrees.

14. Jurisdiction

Frutoo reserves the right to file civil or criminal actions it deems appropriate for the misuse of its web site and content or for breach of these conditions.

The relationship between the user and the provider will be governed  of current legislation and application in the Spanish territory. Any dispute arise, the parties may submit their disputes to arbitration or recourse to ordinary jurisdiction comply with the rules on jurisdiction and authority in this regard. Frutoo is domiciled at C/ Sierra de las Nieves. S/N. Edif. Levante. 29730. Rincón de la Victoria (Málaga) España